Frequently Asked Questions

What do i do if i've lost my tickets print-at-home tickets or accidentally deleted them?

If you’ve lost your print-at-home tickets you should search your email for “Ticketbooth Receipt” and see if you still have the receipt, if you can’t find your tickets in your email visit http://events.ticketbooth.com.au/ and use your email to login (if you can’t remember your password or didn’t assign one) you can reset your password underneath the login screen.

If you’re still unable to access your tickets email support@ticketbooth.com.au. The email is monitored after hours and someone should be able to offer assistance.

I have a Ticketbooth charge on my credit card but didn't purchase any tickets.

Contact us immediately at support@ticketbooth.com.au with the transaction date, transaction amount and your card type. We’ll have someone look into for you straight away and respond either via email or phone.

Help! I can't process my order.

There could be several reasons for an order not processing correctly. When you have a problem in the purchase process Ticketbooth informs you of the problem by a notice which appears in a red bar at the top of the screen. The reasons for troubles are as follows:

Declined
This means there is an error with your card details or you are attempting to use a credit card that we do not accept. Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number, expiry date and security code (3-digit code found on the back of the card) – then wait a moment and try again. Please note some events do not accept prepaid debit cards or American Express.

“Timeout waiting for Processor response – Bank timed out”
The error is because our bank has indicated that it is currently ‘busy’. This can happen when your bank or financial institution is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order. If you continue to have problems please contact us and we will do our best to resolve the situation and help you process your order.

“Referral”
This means that your bank will not automatically process the funds through our system and has most likely put the funds for this transaction on hold. It may seem that the funds have left your account, however in most cases we have not received the money and it is being held by your bank awaiting additional authorization. You can contact your bank for more information. We have no control over your banks decision to do this but we will do everything within out power to make sure you receive the tickets you have tried to order.

“No response from Payment Gateway”
The error is because the payment gateway has indicated that it is currently ‘busy’. This can be due to a large number of reasons one of which being the payment gateway is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order.

How do i get a refund on tickets purchased.

All tickets purchased are non-refundable or non-transferable. This means we are unable to process refunds on tickets. Tickets must be treated like cash, if they are lost or stolen there is no recourse for a refund. If a show has been cancelled by the promoters, Ticketbooth will email you explaining this and the card used to make the purchase will be automatically refunded.

I purchased tickets from a 3rd Party site such as Gumtree, can you check if they are valid?

Ticketbooth does not support any purchasing via third party websites or bidding sites. It is at your own risk that you use these types of websites and we do not take responsibility for any issues that may arise from using these facilities. Ticketboth recommends that you always secure your tickets from authorised sellers and resellers. We only recommend that you purhcase through someone you know and trust, as we cannot verify the authenticity of tickets purchased, other than with the registered account holder associated with that ticket.

I need to change the name on one of my tickets.

Some events will require the names on the tickets to match the patrons presenting them, this is usually to prevent “scalpers” from reselling tickets at a higher price and reduce ticket fraud. You can change the name on your tickets by visiting http://events.ticketbooth.com.au/¬†and logging in with your email address used to purchase your tickets. You should have been sent a default password upon purchasing tickets or you can reset your password via the link on the login page.

Didn’t find an answer above please fill in the form below to have our support team look into it.

Want to chat with someone?

Ticket Buyers Support:
1300 762 344 (9AM-5PM EST Mon-Fri)
support@ticketbooth.com.au

Event Organisers Help:
1300 762 344 (9AM-5PM EST Mon-Fri)
clients@ticketbooth.com.au