There could be several reasons for an order not processing correctly. When you have a problem in the purchase process Ticketbooth informs you of the problem by a notice which appears in a red bar at the top of the screen. The reasons for troubles are as follows:
This means there is an error with your card details or you are attempting to use a credit card that we do not accept. Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number, expiry date and security code (3-digit code found on the back of the card) – then wait a moment and try again. Please note some events do not accept prepaid debit cards or American Express.
“Timeout waiting for Processor response – Bank timed out”
The error is because our bank has indicated that it is currently ‘busy’. This can happen when your bank or financial institution is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order. If you continue to have problems please contact us and we will do our best to resolve the situation and help you process your order.
This means that your bank will not automatically process the funds through our system and has most likely put the funds for this transaction on hold. It may seem that the funds have left your account, however in most cases we have not received the money and it is being held by your bank awaiting additional authorization. You can contact your bank for more information. We have no control over your banks decision to do this but we will do everything within out power to make sure you receive the tickets you have tried to order.
“No response from Payment Gateway”
The error is because the payment gateway has indicated that it is currently ‘busy’. This can be due to a large number of reasons one of which being the payment gateway is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order.