Terms and Conditions | Privacy Statement
Ticketbooth’s primary role is to provide event publishing, registration, ticketing and related software and services to Australian & New Zealand and other International users of Ticketbooth and the Ticketbooth platform.
Ticketbooth recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customers includes visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising customers. For the purposes of the Privacy Statement, the phrase ‘EVENT ORGANISER’ means the venue operators and/or promoter(s) of a particular event.
We are bound by the National Privacy Principles in the Privacy Act 1988 (Cth) in relation to the handling of personal information. Where appropriate we will handle personal information relying on the media exemption (but complying with the Australian Press Council Privacy Standards), related bodies corporate exemption and the employee exemption in the Privacy Act.
Everyday language summaries are provided for your benefit and are not legally binding. Please read the Terms of Service for the complete picture of your legal requirements.
We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents.
When you purchase tickets via ticketbooth.com.au we collect some personal information which is used by our support and accounts team, to contact you and process your purchases. We also allow the event organisers who you have purchased tickets from to access some of this information.
Use Of Information
We usually collect personal information such as your name, address, telephone number, and in some instances, your financial details. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.
We use your information to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes. Your contact details may be used to contact you to inform you of important information related to an event you have purchased tickets to, for example time or event changes or event cancellation. Where your personal information is contained within an advertisement which we publish for you, we may also use your information for publication of that same advertisement in other media, in accordance with the terms and conditions of the initial publication.
If you have registered a Ticketbooth account with us, we will hold your contact and billing details. Those details are primarily used to provide you with the ticketing services you have requested and to send you information about the Ticketbooth platform, any upgrades that become available, new developments and forthcoming features and to charge you for service fees in relation to tickets you have acquired through the Ticketbooth platform. If you have booked or registered for events that are listed by an EVENT ORGANISER using Ticketbooth and the Ticketbooth platform, we keep a record of your booking data to report to the EVENT ORGANISER. Your booking data will be provided to the event organiser if requested for their records and analysis. This booking data does not include your personal contact details which are only given to EVENT ORGANISERS if, at the time of purchase, you agree to receiving information and offers about future events directly from the Event Organiser. We will also keep a record of your billing information to allow you to make quick purchases by simply using an email address and password to login to your Ticketbooth account.
All information we store will be for a good reason, like contacting you if something happens to an event or for processing billing information when you have purchased tickets, we will always respect your privacy and will never release details to third parties which could be used to personally identify you.
Use By Event Organiser
We will only provide your contact details to event organisers if you choose to during the checkout screen.
Use of Aggregate Data
We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.
Ticketbooth may use personally identifiable information in aggregate form to improve our goods and services including our Web sites and make them more responsive to the needs of our customers.
We use tools like google analytics to track usage patterns on our website, any information will not be able to identify you personally.
Ticketbooth strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
We will use industry standards in security, the same ones used by the big credit card companies, to help you keep a secure Ticketbooth account.
Access to Personal Information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why.
To request access, please contact our privacy officer as set out at the end of this document.
If you would like a copy of your personal information we store, please send an email to email@example.com
Any information posted on bulletin boards and/or communicated in chat areas becomes public information. While Ticketbooth strives to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a chat room or bulletin board.
Any information you post on the social networking features of the site is free for the world to see, so make sure you post anything you don’t want people to see.
To identify you electronically, a cookie will be stored on your computer.
Online Links to Third Party and Co-Branded Sites
Ticketbooth may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be “co-branded” with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
Ticketbooth has various partners who may have different privacy policies to us, so make sure you read them before visiting sites outside of ticketbooth.com.au
What else you should know about privacy on the Internet
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Whenever you voluntarily disclose personal information over the Internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet
Make sure you log-out and close your browser windows if you purchasing tickets on a public computer, this is a good habit to get into and should be followed whenever using a public computer.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We may change this Privacy Statement. If it’s a big change, we will inform you, right here.
Ticketbooth PTY LTD
Level 22 Tower Two
101 Grafton Street
Bondi Junction, NSW 2022