Frequently Asked Questions

Find a list of our most searched support questions - alternatively use the search above to find answers to the questions you seek.

Some organisers allow barcode to be scanned using your mobile phones. Some of them requires the physical ticket. If you are unsure about what to do, kindly contact the event organiser directly if they will allow barcodes to be scanned using your mobile phone.

READ MORE

Because we value your security, TicketBooth does not store your financial information in our system therefore we will not be able to create additional charge to your card for the same transaction. We suggest you to contact the event organiser for ticket upgrade approval. Once approved, kindly repurchase your preferred ticket/s and then contact us (include approval email) so we can cancel and refund your previous ticket/s. Please note, booking fees are non-refundable. Note: Please use the same email as your first order at checkout so the tickets will fall within the same account. This will allow us to action a swap of orders. This is imperative because if you fail to do so, we will be not able to swap or refund…

READ MORE

You are entitled for a full refund if upon investigation we found out that it is indeed a duplicate charge / transaction. Refund will be processed in 2-3 business days depending on the card used in the transaction. You should receive an email stating that the refund has already been processed. Please allow 2-3 banking days for the refund to appear in the card. Please contact support@ticketbooth.com.au for assistance in getting a reversal quoting your confirmation number, full name and the last four of the card.

READ MORE

Unfortunately, all ticket sales through Ticketbooth are final as stated in the Ticketbooth's Terms and Conditions of sale and there are no refunds on tickets except in accordance with the Live Performance Australia code of practice; for example, if the event is cancelled or rescheduled. https://liveperformance.com.au/sites/liveperformance.com.au/files/resources/live_performance_australia_ticketing_code_of_practice_-_consumer_version_-_1_february_2012.pdf However, you may still resell or regift your ticket to a close friend or family member and provide them with the receipt and ticket for them gain admission. You can change your ticket holder details by visiting http://events.ticketbooth.com.au/ and logging in with the email used for your purchase. You may also attempt to contact the event organisers directly to seek approval for a refund at their discretion. If your refund request is approved in writing…

READ MORE

Ticketbooth has a Box Office feature where the organiser can process door tickets paid by either cash or card. Sale of door tickets depend per event, the event may or may not sell door tickets. Most of the time, door sales are stated through the event's ticketing page, event website or Facebook page. If you cannot find the information regarding door sales, it's advisable to contact the organiser directly. If you plan on purchasing door tickets, it's strongly recommendeded for you to arrive at the venue at least 2 hours before the event starts.

READ MORE