Buyer: I Didn’t Receive My Confirmation Email (Incorrect Email Address)

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If you didn’t receive a confirmation email after your purchase, you may have entered an incorrect email address. This tutorial will show you how to update / correct your email address.

Note: Once you successfully updated the email address, you can then go ahead and resend a receipt to your correct email address.

Login to and use the email address you might have used to purchase the tickets and the password that would have been emailed to you.

Note: If you didn’t receive your password or have lost the email click the “Forgot your password?” link underneath the Log In Button. 

Video Tutorial:

For your security, we do not allow customers to change the email address on an account without signing in to the account.

If you contact our Customer Care department, however, we can verify your identity and help you set up the correct email address for your account. Please email

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