Create a Flex Pass

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Offer flex passes to let your customers select which events they want to attend from a bigger group of events and purchase in a single transaction. Flex passes are great for subscriptions, museums, and venues that organize lots of events with repeat customers.

(Note: Flex passes are only available for organizers who have access to the package and bundle tools. Please contact your Account Manager if you’re interested in selling flex passes.)


Create your events

1. Setup all of the events that will be available on the flex pass

First, you’ll need to complete the setup for every event that you plan on including in the package. Log in and visit the Events section to get started and create new events.


Create a new flex pass listing

1. Start a new event package

Visit the Events section and click Create Event. Select Event Package.

2. Enter the basic listing details

Enter the name for the listing, event url.

3. Select the events to include in the flex passes


Click Select Events to open the event selection tool. In the right side, select every event you want to include as an option for all flex passes on the listing. Click +Select to add an event, click -Remove to remove the event as selection.

4. Determine sale times and other basic settings.

Select the date/time when the flex pass listing will be available. In this step, you’ll also select the event type, category, and age limit. Finally, provide a link to the website for your organization and an image for thumbnails to identify your listing in our search listings.


Create flex passes

1. Create a new flex pass

Click Add a Bundle, select Yes for Flex pass.

2. Enter the basic flex pass details

Enter the name of the flex pass and add a description.

3. Determine inventory settings and status

Enter a limit to determine how many flex passes of this type can be purchased in a single order, as well as the total inventory of flex passes available, if needed. Finally, select whether the flex pass will be available online, at the box office, or both.

 

4. Enter the event selection range

Determine the number of events needed to include in the pass.

Example: An organizer wants to allow the customer to choose 5 events out of 10 total events, so the organizer will enter 5 in both limit fields. This will force the customer to select 5 of the 10 events before proceeding.

Another example: An organizer wants to allow the customer to choose between 4 – 6 events out of 10 total events, so the organizer will enter 4 in the minimum field and 6 in the maximum field. This will force the customer to select at least 4 events, but will prevent them from selecting more than 6 events.

6. Choose whether to allow different choices per customer

Click Yes in the Allow Unique Selections per Pass setting to allow customers to select a different group of events for each flex pass purchased.

Example: A customer is purchasing three flex passes, but each person in the order wants to attend different events. Therefore, the organizer clicks Yes in this step.

7. Determine quantities and price levels

 

In this step, all price levels are displayed for all events previously selected. Use the dropdown menus to select the quantity of tickets for each price level to include in each flex pass. (Note: Flex passes cannot contain products. Please do not add products to a flex pass.)

8. Review Details

The final step provides an overview of all events and their price levels that you have selected for the flex pass. Scroll down and review your details. Then, you’ll need to set pricing for the flex pass.

9. Set pricing for flex pass

 

With the variable price setting, you have two primary options. Clicking Yes will calculate the base pricing of the flex pass from the sum of the face value of all tickets selected in the flex pass. In other words, the flex pass’ base price is equivalent to the combined price of only the tickets the customer selected (not every single ticket in the flex pass).

With this option, you are then encouraged to set a discount of a fixed dollar amount or a percentage using the appropriate fields. This discount will be applied to the flex pass’ base price to determine the amount that the customer owes.

Clicking No opens a different, simpler menu, which allows you to instead set a custom, fixed price for the flex pass. (This does mean, however, that the customer will pay the same price no matter how many events they select.)

10. Complete the flex pass

Click Submit when you’ve finished. To add additional flex passes, click Add a Bundle again and repeat the steps. When you’ve created all flex passes, click Continue to proceed.


Launch your listing

1. Select delivery methods

Enter delivery methods for the flex pass. Delivery for all tickets in all purchased flex passes will be determined by these settings, not by the delivery methods for the individual events selected.

2. Wrap up your flex pass listing settings

Now, you’ll need to edit your settings for donations, fees, etc. like you would with a normal event listing. (For more information, refer to our guide that covers how to create an event.) Click Save & Continue when you’re ready to finalize your listing.

3. Launch your flex pass listing

On the final step, you can add the event description, add event website url, upload a thumbnail and select a template. Once you’re satisfied with everything, click Save and Continue.

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