Creating An Event Series (Theatre Productions / Recurring Events)

Event Series Are Perfect For Theatre Productions Or Events Which Recur Over Multiple Days.

Need to create an event series now? Click Here.

You may also find the below articles relevant.

Video Tutorial:

Getting Started

  1. Click the Events tab in the Admin.
  2. Click Event Series – for single event, click here.

ES1

Step 1  – Details: On the first page of the event series setup, you can edit the major details about the first event in the series. You will set up the schedule in a later step. (Fields marked with an asterisk are required.)

  • Event Name. Enter the title of the event. This will be visible to any customers and visitors on your event page.
  • Event URL. Enter a customized name to attach to the event page’s URL. By default, this name is the event’s title (without spaces or punctuation), i.e. http://events.ticketbooth.com.au/event/TicketboothParty.
  • Venue. Enter the venue or other location where the event takes place. Click Add New Venue if the correct venue is not yet in the system. See Create A Venue for more details.
  • Category. Select the general type of event. This only affects the event’s placement in general search results on Ticketbooth’s event search index.
  • Ages. Select the applicable age restriction for admission to the event. If none exists, select All Ages. You can also click Others (Please Specify) and enter a custom text in Custom Age Restrictions to specify a particular age.
  • Privacy Settings. Select whether the event will appear on your seller homepage and the Ticketbooth website or if it can be searched using search engines. If you tick off all 3 options customers will only be able to access the event page if you share a direct link.
Click Save & Continue to advance to the next step.
Step 2 – Pricing: The second page of the event series setup allows you to add and edit ticket inventory and price levels.

Adding a Price Level

Click Add a Price Level, and enter details about the price level.

  • Price Level Name. Enter the name of the price level. This name is visible to customers.
  • Online Price. Enter the ticket face value to be listed on the event series page.
  • Box Office Price. Enter the ticket face value for tickets sold at the box office.
  • Quantity Available. Enter the maximum number of tickets available for this price level.
  • Per Order Limit. Enter the maximum number of tickets for this price level that can be purchased in a single order.
  • Active. Click to select whether this price level is available or hidden to the public.
  • Description. Enter any brief, additional details about the price level.

Click Submit to save the price level.

Managing Price Levels

By default, price levels appear in order of price from lowest to highest. Click Manually Arrange Price Levels to adjust the order based on your preferences. This menu also gives you options for individual price levels and a setting for maximum inventory for a single event in the series.

  • Edit. Adjust any details about the price level.
  • Price Change. Schedule an automatic adjustment to the price level’s ticket face value. You can choose to apply the adjustment to the online price, box office price or both.
  • Status Change. Schedule to automatically activate or deactivate the price level.
  • Delete. Remove the price level from the event.
  • Event Capacity. Enter the total number of tickets that can be sold for the event. Click Save.
    (You must enter a value to proceed.)
  • Maximum Tickets per Transaction. Enter the maximum number of tickets that can be purchased in a single order.

Step 3 – Options: The third page of the event series setup allows you to fine-tune your event with detailed settings

  • Delivery Methods. Select the event’s available options for ticket delivery. Customers can choose from the following: Mobile (delivered via SMS text message), Print At Home, or Will Call. Optional: Click Add a Description to provide additional information about any of the delivery options.
  • Online Service Fee. Enter the percentage of the service fee for online sales that you would like to cover as an organization. If you want the customer to pay the full service fee, set this value to 0%.
  • Box Office Service Fee. Enter the percentage of the service fee for box office sales that you would like to cover as an organization. If you want the customer to pay the full service fee, set this value to 0%.
  • Checkout Time Limit. Set an appropriate time limit for customers to complete their ticket order. This time limit starts as soon as the customer confirms their ticket selection.
  • Ticket Note. Enter a note to appear on all print at home tickets. Limited to 40 characters only.
  • Custom Fee. Select whether to collect a custom fee during the checkout process. If so, enter the public name of the fee, the type of fee (whether a fixed additional amount or a percentage of the face value), the fee amount, and whether the fee should apply before or after any relevant discounts.
  • Donations. Select whether to collect optional donations from customers. (If you select Yes, please enter the name of the organization for which the proceeds will benefit.)

Click Save & Continue to proceed.

Step 4 – Complete: The step allows you to confirm your event details before setting up the event series schedule.

  • Description. Enter additional event details or add other content, such as flyers, photos, videos, etc., to the event page. This field supports basic HTML for editing font sizes and embedding content within the designated area. See this HTML guide for some basic help with HTML editing.
  • Image. Upload an event poster to appear above the Event Description area on the event page.
  • Youtube video. Include a youtube video in your event’s description by following the steps here.
  • Event Website. Enter a link to an external website (or your brand’s Facebook Page, blog, etc.) with more information about the event. This appears on the event page.

Review all of the event series details. To make any changes, click any of the step buttons to return to a specific page.

If the event’s details are correct, click Complete and Set Schedules to finish the basic setup and begin creating a schedule for the series.

Adding A New Schedule (Your Event Times)

Important: This is a required step for the event series setup. Customers can not access events in the series until you have set up a schedule on this page!

The final step of creating an event series requires you to determine a schedule for the events. Select a Schedule Type to get started.

Hourly Schedule

Set up an event that takes place more than once a day (e.g., every hour on the hour).

  • Days Included. Check the boxes for all days when the event takes place.
  • Start Recurring At. Select the time when the first event of the day will begin.
  • End Recurring At. Select the time when the final event of the day will begin.
  • Repeat Every. Select how often the event will repeat. Use the dropdown menu to set to a specific number of hours or minutes.
  • First Event Date. Enter the date / time when the first event will begin.
  • Last Event Date. Enter the date / time when the last event will begin.

Daily Schedule

Set up an event that takes place once a day.

  • Time. Select the time when the event will begin each day.
  • Repeat Every. Select how often the event will repeat (in number of days).
  • First Event Date. Select the date / time when the first event will begin.
  • Last Event Date. Select the date / time when the last event will begin.

Weekly Schedule

Set up an event that takes place once a week.

  • Day. Select the day of the week on which the event takes place.
  • Time. Select the time when the event will begin each week.
  • First Event Date. Select the date / time when the first event will begin.
  • Last Event Date. Select the date / time when the last event will begin.

Additional Settings

Complete the following options to finish and publish the event series.

  • Launch Settings. Select when you want the individual events to be visible to the public. You can choose between the following options: immediately; on one date selected from a calendar; or incrementally, which means that you will select a date / time in advance of each event to automatically make the events available. (Please note: An individual event page is not visible to the public until it has been launched.)
  • On Sale / Sales Close Settings. Select when you want tickets to go on sale and when sales should close for each event in the series. These can be adjusted with the same options as your Launch Settings: immediately; on one date; or incrementally, which means you will select a date / time in advance of each event to automatically put tickets on sale.

Don’t forget to click Save Schedule when you’re finished!

Help us improve our Support Center. Was this article helpful? NoYes