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The following article outlines the difference between coupon types in the Ticketbooth platform.
A “Coupon” is the catch-all term to describe a code used to access a special offer on the Ticketbooth system. There are five basic types of coupons: discount, presale, automatic, complimentary and reserve.
Discount coupons are used for discount offers. These coupons are applied per ticket, and can be used online or at the box office. Discount coupons can be applied as a flat discount or a percentage taken off the total cost.
Presale coupons are used to grant access to event tickets prior to the officially designated date and time when tickets will become available to the public.
Automatic coupons are used to provide a discount when the total face value of tickets selected reaches the designated amount. For example, if you offer a $5.00 discount on orders of $100.00 or more, a customer receives the $5.00 discount once the order reaches $100.00 (not including fees).
Complimentary coupons are used to provide free tickets, by waiving the face value and all fees associated with the ticket. (You may still incur back-end service fees on all comp tickets issued.)
Instructions For Complimentary Coupons Can Be Found Here
Reserve coupons are used to save designated seats in an order. These coupons only apply to reserved seating events and are not associated with any discounts.
Hidden price levels are now indicated in coupon assignment
- When assigning a coupon to price levels, the price levels’ statuses (hidden online or hidden in the box office) will be indicated.
- This is particularly useful when assigning access codes.
Coupon assignment for packages
- To apply coupons to tickets in a package listing, the seller must visit assign the coupons to the price levels in each event that makes up the package.
- Coupons cannot be assigned by selecting the package or price levels (bundles) within the package. The coupons must be assigned directly to the event’s price levels.