Understanding fees and invoices when processing sales with Stripe or Paypal

If you’re using Stripe, Paypal or another payment processor to collect payments on Ticketbooth, you will collect all ticketing funds and any fees charged to customers when making a purchase online or at the box office at Ticketbooth.

Since we haven’t collected our service fee at the time of purchase, we send you an invoice on the first of the month for all ticket sales processed under your Ticketbooth account for the previous calendar month. Invoices are due 7 days from the date they’re issued and are automatically direct debited from your nominated account as per the Ticketbooth Seller’s Agreement you would have agreed to when listing your event(s) with Ticketbooth.

Also, keep in mind, the payment processing fee is charged by these payment processors, so there is no Ticketbooth payment processing fee included in your invoice amount (we are only invoicing to collect our service fee.)

How Invoices Are Calculated.

We charge a service fee that’s either added to the ticket price attendees pay (passed on to attendees) or (if you have requested) included in the ticket price attendees see (absorbed by the organiser). These fee-handling options can be changed by contacting your Ticketbooth account manager or emailing (support@ticketbooth.com.au). The service fee that Ticketbooth charges can be found in your Ticketbooth Seller’s Agreement or by emailing finance@ticketbooth.com.au

IMPORTANT NOTE: When you use Stripe/PayPal to collect payments, Stripe/PayPal automatically deducts their payment processing fee before depositing the funds into your bank account. You’ll also be collecting the Ticketbooth service fee for each sale, which we’ll invoice you for at the beginning of each month for sales in the previous month.

Reviewing Your Invoices.

You can see a breakdown of each invoice on the Settlements/Invoices page (https://admin.ticketbooth.com.au/payments) as well as automatically emailed to you, click “View Details” to see a breakdown of the invoice amount and fees associated with each event you have on-sale.

Click the event name to see an itemised invoice of all orders and associated Ticketbooth fees, any refunds you’ve processed, and any charges or credits applied to your Ticketbooth account.

Paying your invoice

Ticketbooth will automatically debit your bank account as per our Sellers Terms of Service on a fortnightly or monthly basis as determined in your Seller Agreement.

It’s important that you ensure that their remains funds in your nominated bank account for direct debit as failure to pay your bill on time will result in your account being suspended, don’t worry we’ll send you emails to let you know your account is at danger of being suspended.

If you have any questions regarding finance, please contact your account manager or email finance@ticketbooth.com.au directly.

Passing payment processing fees onto your ticket buyers.

Depending on where you’re processing ticket sales some countries may enforce payment processing legislation requiring you to ensure that your customers are paying the minimum amount of processing fees possible. If you’d like to ensure that your cost of acceptance (payment processing fees) are being covered by ticket buyers we recommend discussing with your account manager to ensure you meet all legal requirements.

Stripe Specific Questions

How long does it take for money in my Stripe Account to arrive in my bank account?

Once you start processing with Stripe, your first payout is made 7-10 days after your first successful payment is received. Subsequent payouts are then processed according to your stripe payout schedule. This allows Stripe to mitigate some of the risks inherent in providing credit services.

My Stripe account isn’t activated what does that mean?

As stripe is essentially a bank, they require people accepting payments via the platform to be verified, this verification is often a legal requirement to reduce money laundering and terrorism. The activation process only takes a few minutes and can be completed online by logging into stripe.

An article on activating your stripe account can be found here :
https://www.ticketbooth.com.au/ticketing/help/activating-stripe-account/

I have a question regarding my Stripe account?

While the Ticketbooth team does have an intimate knowledge of the Stripe platform all our support can be general only and shouldn’t be substituted for contacting the Stripe team directly. The following issues should be discussed directly with the Stripe team (support@stripe.com)

  • Stripe Invoices
  • Stripe Fees
  • Chargeback / Dispute Resolution
  • Account Verification
  • Payment Terms
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